Technical Support Request

The fastest way to get answers to technical questions is to review the technical requirements for the site. If you still have questions, fill out the form below. You'll receive an answer within two business days. Note: Required fields are marked with an asterisk (*). Follow this link to submit a customer support request.



* Select a subject area
* First Name:
* Last Name:
* E-mail Address:
Phone Number: (Required if you select telephone as your preferred method of contact)
I prefer to be contacted by: E-mail    Telephone
* Problem Summary: (Max 45 Characters)
Problem Source URL:
* Problem: ( Note: Please be as specific as possible, including any references to e-mails from New Horizons.)
Date and time of problem: Internet access provider:
Processor speed: Internet connection speed:
Screen Resolution: Free RAM (i.e., memory):
Free hard disk space:


A listing of additional technical and general support options can be found on the Support Options page.